Service & Delivery

Kinematika ProService 24/7 · All of Russia

Broken? We diagnose by video and ship the part today

Smart toilets are new, and there are almost no service centres for them. So we built our own: remote diagnostics by video call, every spare part in stock in Moscow, same-day shipping by CDEK. We guide the replacement by video; in Moscow a service-centre technician can help.

  • Diagnostics by video call
  • Every spare part for our models in stock in Moscow
  • Same-day CDEK shipping
Message us on TelegramWhatsAppMAX+7 (995) 222-68-86
Spare parts for Kinematika Pro smart toilets at the service warehouse in Moscow: D88, D92, D93 control units, buttons, sensors, hoses
Service warehouse · MoscowParts for every model

kinematika.pro · smart toilet service

24/7

available on Telegram, WhatsApp and MAX

100%

of spare parts for our models in stock in Moscow

Same day

we ship the part by CDEK after diagnostics

~20 min

for the replacement, guided by video call

How it works

From message to fix without leaving home

This is what a request from any region looks like. No service centre needed: we find the cause by video, the part travels to you, and you replace it with our guidance.

  1. 1
    Right away

    Message us

    Telegram, WhatsApp or MAX. Describe what is happening, by voice or video if you like.

  2. 2
    15 minutes

    Video diagnostics

    A technician shows you what to check: a few simple steps and the cause is clear.

  3. 3
    Same day

    The part is on its way

    The spare part leaves our Moscow warehouse by CDEK the same day. Free under warranty.

  4. 4
    20 minutes

    Replace it with our guidance

    On a video call we show how to remove and fit the part. Prefer not to? In Moscow a service-centre technician can help.

Trust & Service

Service & Delivery

Delivery

We ship across Russia via SDEK, PEK, DPD, Delovye Linii, Energiya. Delivery takes 2–7 days depending on region. Orders ship same day as payment.

SDEK • PEK • DPD • Delovye Linii • Energiya
Ships same day as payment
2–7 days

Payment

Pay by bank card (MIR, Visa, MasterCard) via QR code invoice. Pay online from any banking app. An electronic receipt is issued after payment.

MIR • Visa • MasterCard
QR code payment
Electronic receipt

Returns

You may return a product within 14 days if unused and in original condition. Refunds are processed via your preferred method.

Original condition, unused
14 days

Warranty

1 year

Official manufacturer warranty

Original spare parts
Repair warranty up to 6 months

Service Center

Maintenance and repair of Kinematika Pro smart toilets

Smolenskaya metro, 49 Arbat St.

4–5 min walk from Smolenskaya metro

Daily 12:00–21:00
8 995 222 68 86
1

Warranty Repair

Free within 1 year

2

Parts Replacement

Original: filters, nozzles, covers, electronic modules

3

Full Repair

Complex unit repair with full disassembly and calibration

Experience & Trust

FAQ

We have gathered answers to the most important questions to make your Kinematika experience flawless.